General Conditions


Enrolment

You can register for our courses in the following ways:


For minors with teen programmes, we also require a signed parental authorisation (Minor’s Form), which we will provide after

receiving the enrolment form.


Booking and Payment Method

The booking is only confirmed when you make a minimum prepayment of 100 €, which will be deducted from the total fee. This

prepayment can be made in the following ways:

a) Bank / wire transfer, indicating the participant's name.

Bank Name: BBVA

Account Name: Academia de Español en Almuñécar S.L
Address: Avenida de Andalucía s/n; ZC: 18690; Almuñécar
Account number: 0182 7376 03 0201562160
SWIFT/BIC Code: BBVAESMM
IBAN: ES21 0182 7376 0302 0156 2160

b) Credit Card (Visa, Master Card), if you choose this option on the enrolment form on our website or if it is made at the

          school.

c)  In cash, when the booking is made in person at the school office.

Important:

  • All transactions through this website are done in Spain.

  • If only the prepayment is made before arrival, the rest of the fees must be paid on the first day of the course at the very

   latest, in the school office, in cash or by credit card (Visa, Master Card).

  • The total fee of teen programmes must be paid before arrival.

  • The participant is responsible for paying all bank charges.

  • Any offer made by the school is only available for direct bookings.

 

Visa

Those participants who need a travel visa in order to attend the course will be required to pay the course and also the accommodation

fees in full in before TCLanguages can provide them with a confirmation letter to facilitate its issue.

Should the application for a travel visa be refused, the school will need a copy of the official letter of refusal for any refund to be made

(see Cancellation Conditions).

 

Arrival / First day of the course

Participants will obtain detailed arrival information once they have received the course confirmation and have paid the 100 €

prepayment.

Upon arrival, the first day of classes, participants will be asked to leave at the secretary office:

  • A deposit of 60 € that will be refunded in full at the end of the stay after the safe return of everything lent by the school for the

course and/or the accommodation: books, films, novels, DVDs, blankets, sheets, keys, etc. If the participant, due to misuse or

negligence, causes without justifiable reason, any damage to this material or the contents or fittings at their accommodation, the

        price of replacement or repair will be deducted from this deposit.

  • 1 recent passport photo. It is also possible to make copies of a document with a photo.


 Organization and class schedule

  • Every lesson is 45 minutes long, except for the individual lessons that last 60 minutes each.

  • The maximum number of participants per class is 8 (10 from June to September) and the minimum is 2. If this minimum is not

   reached the participant will be notified that there is a reduction in the number of lessons but they will be individual and without

    incurring any extra cost.

  • The courses will be timetabled either in the morning or in the afternoon / evening, depending on the number of students and

    levels we have at the same time every week.

  • There are lessons from Monday to Friday, except for Bank Holidays. The tuition on these days is not made up for (except for the

    individual courses), nor is a refund given.

  • Bank holidays in the Spanish Working Calendar are: 1st January, 6th January, 28th February, Maundy or Holy Thursday and Good

    Friday (Easter), 1st May, 15th August, 12th October, 1st November, 6th December, 8th December, 25th December, plus two local

     holidays .

  • The Spanish Labour Laws state that holidays falling on Sundays will be celebrated on the following Monday.

  • When two Bank Holidays fall in the same week, TCLanguages will only take one.


Accommodation

  • The week's stay is from Sunday (arrival from 16.00 hr) to Saturday (departure before 12.00 hrs). Any arrival before or departure

    after that must be made clear to the school by prior arrangement and any extra nights, depending on the accommodation

    chosen, paid for in advance (see price list).

  • All information about accommodation will be sent to the participant a maximum of 1 week before the arrival date and only if the

   prepayment of 100 € has been received by TCLanguages.

 

Cancellation Policies

Cancellations (of courses and /or accommodation) must be notified to the school in writing (e-mail, fax or letter).

  • 15 days or more before the start of the course, the school will refund all payment received except the 100 € prepayment.

  • Between 15 and 5 days before the start of the course, the school will refund 50% of the fee paid if this amount is higher than the

   prepayment (100 €).

  • Less than 5 days before the start of the course or after the start of the course, the school will not refund any payment received.

 

Changes to a booking

All changes made to a booking will be subject to availability at the moment of informing the school. Take into account:

  • BEFORE ARRIVAL:

If, after sending the enrolment, participants wish to change the type of course, accommodation or dates, they will have to

inform the school in writing via e-mail or fax, at least two weeks before the start of the course (in high season, one month

before) in order to assure the change.

  • DURING THE STAY:

If participants cannot come on the confirmed arrival date, they must inform the school and this will not mean a reduction of

the fee or the extension of the course and/or the accommodation.

If participants cannot carry out their stay in full as booked, they will have the possibility of postponing it, up to a maximum of

12 months, without losing any of the course fees, if a minimum of one week of their course remains (never less). However the

accommodation fees cannot be refunded.

If participants wish to extend their stay with us (course and accommodation), extension will be possible if there are places

free. For this reason it is important that the school has this information at least 1 week before the end of the first course.

 Complementary Courses

We will provide the participants with all the information concerning complementary courses, such as, guitar, windsurfing,

flamenco, scuba diving, etc. which they wish to follow and will also act as intermediary if required. But WE WILL NOT assume any

responsibility for these courses, because it is not the school that organizes or programmes them, but specialized, external

organizations.

Health and Travel Insurance

The school advises participants to take out health and travel insurance before leaving home. Those who come from the European

Union can make use of the European Health Insurance Card, formerly called the E111.

The school can arrange insurance with a Spanish company if required.

 Behaviour and Conduct Rules

If participants misbehave, have bad manners, are disrespectful to their classmates, teachers, etc. or break the school rules in class

and/or their place of accommodation, the school will inform them of the possible consequences of behaving that way. If their

conduct does not change after this first warning, the school will start with the expulsion procedure if necessary, with the loss of

any right to receive any kind of refund. All expenses incurred by the expulsion and any damage compensations, fines... will be

paid by the participant and, in the case of minors, by their parents or legal guardians.

 Complaints and Conflict Resolution

The school can manage all the necessary procedures to solve any problem that may occur during a participant's stay at their

earliest convenience.

Participants will have to communicate their complaints in writing. Subsequently, the school has the obligation to reply under the

same conditions. In the case of not reaching a total agreement between both parties (school & participant):

The problem could be submitted to the authority of la Junta de Arbitraje de Consumo del Ayuntamiento (The Department of

Consumer Arbitration of the town council).

TCLanguages also has, if required, in the secretary's office, Official Complaint Forms from the Junta de Andalucia (Andalusian

Regional Government) which, in accordance with the law, have to be at the clients' disposal in every establishment.

 We will not accept any claim and/or complaint made after finishing the stay that was not made clear in writing to the school

during the participant's course, as we would not have been given the opportunity to carry out any procedure to resolve the

problem in time.

 

 Publicity/Advertisement

TCLanguages is not responsible for any advertisement made by others concerning the school.

 

Data Protection

According to the current legislation on Services of the Information and E-commerce Society (LSSICE) and Personal Data Protection

(LOPD) , the client is informed of and accepts the inclusion of his/her personal data into the school’s database. If you want to be

removed, please, send us an e-mail to info@tclanguages.com

 

The act of enrolling and attending a course implies the acceptance and fulfilment by the participant of all the Information and General

Conditions found in these pages.

TCLanguages reserves the right to change or modify anything expressed in these pages whenever there is a justified reason for doing

so.